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KMID : 1134820110400010128
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Journal of the Korean Society of Food Science and Nutrition
2011 Volume.40 No. 1 p.128 ~ p.136
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The Factors for Food Service Satisfaction of the Elderly Welfare Center Free Lunch Program Participants in Busan
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Lee Jeong-Sook
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Abstract
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This study was carried out to investigate the factors of food service satisfaction of the elderly in Busan. The survey was conducted from September 1 to October 15, 2009 by questionnaires and data analyzed by SPSS program. Fifty point nine percent of the subjects lived alone and the source of living expenses of 70.5% of the subjects was subsidy from government. The most important reason for the elderly to participate in meal service was "economic difficulty" and "to meet friend". The subjects had various chronic degenerative diseases, such as arthritis, hypertension, diabetes, osteoporosis and cardiac disease. Sixty-six point eight percent of the subjects needed diet therapy for their diseases, but 87.1% of them don"t want to pay the extra fee. Thirty six point five percent of the subjects attained information about lunch program because it was "close to home" but 20.7% was "from public officials". The reasons for the use of the meal service were "economic difficulty" (40.0%), "to meet friends" (22.6%), and "bother to prepare meal" (16.50%). The services provided by welfare center were health care, physical exam and haircut. The score given by the subjects on the satisfaction of meal service was 3.84 on the 5-point maximum scale. Higher satisfaction on kindness of staff, satisfaction of social support and awareness of support resulted in higher satisfaction of food service. It would be effective to provide food service models that meet specific needs of the elderly according to social welfare service and social community activities.
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KEYWORD
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food service satisfaction, elderly, free lunch, social support
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